A number of internet users in Berwick have complained that increased broadband speeds have not taken effect.

Earlier this month, BT announced that 4,800 homes and businesses in the town had access to the new technology - something it pledged would increase to 6,400 premises within the coming weeks as Openreach engineers get to work.

But local resident Stuart Richardson, contacted the Berwick Advertiser paper to state that "not one person in Berwick has it [superfast broadband] yet".

Similar concerns were raised by Facebook user Vicky Davidson, who said: "I am in Spittal and was supposed to get it installed two weeks ago! Shame you can’t actually get through to BT."

A spokesperson for BT apologised for the situation and blamed an issue with the exchange.

The representative added that the system has now been fixed and that residents should notice improvements soon.

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