Need advice? Call our experts free on
0800 090 1342

Plusnet urges home-movers to contact ISPs early

Monday, May 28th 2012
Plusnet has stressed that it makes sense for people who are moving house to inform their ISP early.
Plusnet urges home-movers to contact ISPs early
Home-movers have been urged not to leave it to the last minute to contact their internet service provider (ISP).

Martyn Hudson of Plusnet stressed that no ISP can switch a broadband connection to a new property immediately, as several steps could be involved in this process.

For instance, he pointed out that the telephone line in the new household may need to be reconnected, requiring a visit from an engineer, while there may also be problems with removing the previous occupants' broadband service.

In addition, some customers - such as those upgrading to a fibre optic broadband line - may need to be sent a new router.

"If you've got a working phone line at your new home, it might only take five days to get you fully connected, but it could take up to two to three weeks," Mr Hudson explained.

Plusnet is among the providers in the running for honours at this year's ISPA Awards, with the company nominated in five categories.

Related Stories

The Superfast Leicestershire project has now brought fibre broadband to 10,000 premises.
Local schoolchildren have welcomed superfast broadband to Forth with a Halloween-themed cabinet.
Better broadband may not be on its way to Bute until 2016.
More than 1,000 public buildings in the UK will gain free Wi-Fi by March 2015.
Residents in Wales' Amman Valley will benefit from faster internet speeds.
Almost 2,000 homes and businesses in Trafford can now access superfast broadband.

Add a comment

Comment
Your name
Your e-mail address

Comments (0)

Postcode checker
Compare broadband packages in your area
Postcode
Home  |  Guides  |  Links  |  Local  |  Sitemap  |  Privacy Policy  |  Terms
Copyright © 2005-2014 Broadbandchoice.co.uk. All rights reserved.