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Plusnet urges home-movers to contact ISPs early
Plusnet has stressed that it makes sense for people who are moving house to inform their ISP early.Home-movers have been urged not to leave it to the last minute to contact their internet service provider (ISP).
Martyn Hudson of Plusnet stressed that no ISP can switch a broadband connection to a new property immediately, as several steps could be involved in this process.
For instance, he pointed out that the telephone line in the new household may need to be reconnected, requiring a visit from an engineer, while there may also be problems with removing the previous occupants' broadband service.
In addition, some customers - such as those upgrading to a fibre optic broadband line - may need to be sent a new router.
"If you've got a working phone line at your new home, it might only take five days to get you fully connected, but it could take up to two to three weeks," Mr Hudson explained.
Plusnet is among the providers in the running for honours at this year's ISPA Awards, with the company nominated in five categories.