Eclipse exec calls for ongoing relationship between ISPs and customers

Wednesday, September 15th 2010
Continued contact between internet service providers and their customers is needed, according to Simon Harper of Eclipse.
Eclipse exec calls for ongoing relationship between ISPs and customers
An Eclipse Internet representative has called for rival internet service providers (ISPs) to develop an ongoing relationship with their customers.

The home and business broadband firm's marketing director Simon Harper expressed his disappointment at the results of a recent Eclipse study, which revealed that 62 per cent of consumers do not know how much bandwidth or data they are allocated.

Furthermore, 44 per cent admitted to simultaneously accessing bandwidth-heavy applications such as YouTube and video chat, which could have an impact on their usage.

He cited a lack of communication between subscribers and their ISPs as a likely cause of this confusion among Brits and said consumers should not treat broadband as a "simple product buy".

"It's actually a service that people are buying that goes up and down in terms of performance and what you need it for," Mr Harper remarked.

The expert went on to state he was "surprised" that so many people view a broadband package as nothing more than a standard purchase.

Related Stories

Millions of Britons are living with broadband speeds that do not live up to their expectations.
A new pilot scheme will aim to bring superfast broadband to hard-to-reach areas across North Lincolnshire.
Businesses across Lincolnshire are crying out for improved broadband services.
Communications providers across the UK need to improve their level of service, Ofcom has stated.
Broadband customers are to be given powers to switch providers if their service does not meet their expectations.
The ongoing iNorthumberland project is to benefit from an additional influx of funds.

Add a comment

Comment
Your name
Your e-mail address

Comments (0)

Home  |  Guides  |  Links  |  Local  |  Sitemap  |  Privacy Policy  |  Terms
Copyright © 2005-2021 Broadbandchoice.co.uk. All rights reserved.