Warning issued on Ofcom broadband switching plans

Tuesday, September 21st 2010
Matt Egan of PC Adviser has said Ofcom's plans to make it easier for people to switch broadband providers may be trickier than they seem.
Warning issued on Ofcom broadband switching plans
Ofcom's plans to simplify the process of switching broadband providers may not be quite as easy as they first appear, according to one tech expert.

Editor of PC Advisor Matt Egan claimed moving from one internet service provider (ISP) currently requires a fair amount of involvement from the consumer.

Under the telecoms regulator's proposals, a subscriber's new home broadband provider would be tasked with taking the lead on the switchover, a move which it stated could encourage competition between rival ISPs.

While Mr Egan agreed the plans should take some of the burden away from individual subscribers, he pointed out that there are actually three parties involved in every switch - the two providers and BT, which controls the network.

He said difficulties could emerge if the ISPs struggle to get BT to make changes at the required pace, which could delay the whole process.

"So it's not quite as straightforward as Ofcom is leading us to believe," the expert remarked.

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