Zen Internet apologises for outage

Wednesday, April 30th 2014
The Head of Network and Infrastructure at Zen Internet has apologised after broadband customers went without broadband for eight hours.
Zen Internet apologises for outage
A broadband provider has apologised after thousands of customers were left without internet for eight hours.

Customers using Zen Internet had no internet access between the hours of 10:14 and 18:14 BST on Sunday April 27th, something the firm accepts should never have happened.

The problems are believed to have stemmed from the firm's Manchester Point of Presence and were related to a failure in back-up circuits at Zen Internet's offices.

Robin Griffith, Head of Network & Infrastructure at Zen Internet, promised that lessons would be learned and problems fixed so internet outages do not last as long in the future.

"Our network is designed to transfer to alternative circuits in the case of a failure but this did not operate as expected during Sunday's incident," Mr Griffith explained.

It is unclear if any of Zen Internet's 11,000 customers have been offered compensation for the lengthy outage.

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