Ofcom calls for comms sector improvements

Monday, June 15th 2015
Communications providers across the UK need to improve their level of service, Ofcom has stated.
Ofcom calls for comms sector improvements
UK communications industry regulator Ofcom is calling on all members of the sector to improve their levels of service amid widespread calls for change.

Ofcom Chief Executive Sharon White stated: "Improving delivery to consumers doesn't just fall at the feet of the regulator. The delivery of first class communications services is primarily the responsibility of providers."

She added that when Ofcom was first set up, having a reliable internet and mobile phone connection were seen as something that was 'nice to have'.

However, in the modern day, these things have become an essential part of everyday life and therefore companies across the communications industry must be doing more to enhance their quality of service where possible.

Four key areas for improvement have therefore been outlined by the regulator, covering clearer and more concise information for customers, improved switching facilities, fairer contract terms and better complaints handling.

Related Stories

A new pilot scheme will aim to bring superfast broadband to hard-to-reach areas across North Lincolnshire.
The ongoing iNorthumberland project is to benefit from an additional influx of funds.
West Sussex residents are benefiting from the ongoing Better Connected initiative.
Businesses across Lincolnshire are crying out for improved broadband services.
Shropshire residents are to benefit from an extra £5.5 million in funding for enhanced broadband services.
Communities across Bedfordshire are to receive a boost in the provision of superfast broadband services.

Add a comment

Comment
Your name
Your e-mail address

Comments (0)

Home  |  Guides  |  Links  |  Local  |  Sitemap  |  Privacy Policy  |  Terms
Copyright © 2005-2017 Broadbandchoice.co.uk. All rights reserved.