Need advice? Call our experts free on
0800 090 1342

Virgin Media and 3 Mobile named top mobile broadband providers

Friday, September 30th 2011
The service providers won through at this year's PC Pro Excellence Awards.
Virgin Media and 3 Mobile named top mobile broadband providers
Virgin Media and 3 Mobile have been named the UK's best mobile broadband providers at the 2011 PC Pro Excellence Awards.

More than 11,000 readers of the magazine voted for the winners of 19 categories in this year's survey, with the results announced at a ceremony in London on Thursday night (September 29th).

PC Pro took the decision to name Virgin and 3 Mobile as joint recipients of the mobile broadband gong after just 0.01 per cent separated the two companies' overall user satisfaction scores.

Subscribers to 3 Mobile were particularly impressed with the carrier's connection speeds and value for money, which scored 70 per cent and 73 per cent respectively.

Just under four-fifths of customers stated they would be happy to recommend the internet service provider (ISP) to their friends and family.

Virgin Media was rated better than all the other nominees for reliability with 75 per cent.

Although the cable company piggybacks on T-Mobile's infrastructure for its mobile broadband service, Virgin scored 68 per cent for speed, six percentage points more than the network operator's own offering.

However, the poll found that mobile broadband download and upload capabilities remain an issue for many consumers, with Vodafone, BT and Orange all picking up ratings of less than 60 per cent.

Meanwhile, there were few surprised in the fixed-line broadband category, with Zen Internet picking up the prize for the eighth successive year.

Despite being less well known than the likes of BT, Sky and Virgin Media, Zen racked up an overall score of 90 per cent from PC Pro readers and fared particularly well for customer support and reliability, with ratings of 95 per cent for each.

Be Broadband and O2 took second and third places, while Eclipse Internet and Plusnet rounded out the top five.

AOL came bottom of the stack with a total score of just 43 per cent. 

Related Stories

Rochdale residents set to benefit from superfast broadband.
A new partnership between BT and banking giant Barclays will see free wireless internet access rolled out to 57 libraries across England.
Homes across Leicestershire to be connected to new superfast broadband services.
contract to deliver better broadband to Essex has been awarded to BT.
The people of Stainbury have seen their broadband services restored after a loss of connectivity in recent weeks.
A new tender to achieve 100 per cent broadband coverage for Wales has been unveiled.

Add a comment

Your name
Your e-mail address

Comments (0)

Postcode checker
Compare broadband packages in your area
Home  |  Guides  |  Links  |  Local  |  Sitemap  |  Privacy Policy  |  Terms
Copyright © 2005-2015 All rights reserved.