TalkTalk reportedly seeks extension on billing issue

Monday, December 13th 2010
An Ofcom spokesman has said TalkTalk is keen for the deadline on resolving its billing problem to be extended.
TalkTalk reportedly seeks extension on billing issue
TalkTalk has reportedly asked Ofcom for an extension as it seeks to tackle a billing issue that has led to people being charged for services they no longer receive.

The broadband bundle provider was told by the regulator at the start of last month it had until December 2nd 2010 to comply with telecoms rules, or risk facing a fine of up to ten per cent of relevant turnover.

However, the Daily Mail reports the TalkTalk Group and its subsidiary Tiscali have failed to meet this deadline, with an Ofcom spokesman stating the company is looking for more time to rectify the problem.

"It has also set out what steps it has taken and will take to attempt to become compliant," they added.

Director of consumer affairs at Ofcom Claudio Pollack said last month the issue stemmed from customers being charged after they had cancelled their services.

"This is unacceptable, which is why we have ordered them to clean up their act," Mr Pollack added.

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