Many home broadband users are willing to buy a new computer instead of attempting to deal with their PC problems, it is claimed.

Almost a quarter of impatient Brits (22 per cent) have resorted to buying a new machine rather than trying to resolve their IT issues, according to a new survey from Virgin Media.

However, the poll suggests that Britons spend seven hours per month trying to solve their own technical problems - with 63 per cent admitting that they regularly shout at their screens.

Almost a quarter (23 per cent) risk domestic harmony by blaming a relative or friend for their computer woes, leading broadband provider Virgin Media added.

"A lack of computer knowledge combined with a lack of easily accessed support is leading to massive consumer frustration," claimed Jon James, executive director of broadband at the company.

Last month, Virgin Media announced it was launching a pioneering new trial to deliver ultrafast 50Mb broadband to the Berkshire village of Woolhampton via telegraph poles.

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