Switching broadband providers 'easier than ever' - Ofcom

Tuesday, April 27th 2010
Consumers are finding it easier than ever to switch broadband providers, Ofcom claims.
Switching broadband providers 'easier than ever' - Ofcom
Ofcom has stated that it is now easier than ever to switch home broadband providers - which is great news for consumers.

This has led to better broadband deals appearing on the market, according to the telecoms industry regulator, because internet providers have to offer competitive products or they risk losing customers to a rival service.

However, Ofcom has reminded people thinking of switching broadband providers to ensure that they always operate within the terms of their service contract.

"Most broadband contracts operate for a fixed term (12 or 18 months, for example), and users can be charged for prematurely ending the contract," the organisation stressed.

It added that people who do want to switch broadband providers can use a template letter available on the Ofcom website to help with the process.

Ceri Stanaway, a spokesperson for consumer group Which?, has said it can be well worth switching broadband providers, as the service levels and types of product on offer can vary significantly.

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