Worcester residents angry over BT broadband cut-off

Tuesday, December 31st 2013
BT customers have vented their frustration after being without BT Infinity broadband since December 15th.
Worcester residents angry over BT broadband cut-off
Customers in Worcester who are subscribed to BT's Infinity service have vented their frustrations after being without broadband for the whole of the Christmas period.

Residents from the Blackpole area of the city have been without a connection since Sunday December 15th, meaning social networks, emails and Skype have not been an option during the last two weeks.

According to Worcester News, after the affected customers raised the problem with the service provider almost immediately, it was not until Friday (December 27th), that BT confirmed they would take action.

This led to an angry reaction from one resident, who made it clear he was less than happy with the company's level of customer service.

Kenneth Sisman said: "Twelve days is too long and we keep being passed from pillar to post with nothing happening."

The homeowner went on to say that attempting to contact BT via telephone simply led to an automated service or call centre staff who are required to read from a script.

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